Betfair

Betfair Suspended My Account | What to Do Next…

Betfair Logo Supsended Account

Has Betfair suspended or closed your account?

Recently we’ve had a surge of users claiming their accounts have been temporarily suspended on business grounds. If that’s you, don’t panic! It’s not game over just yet, account suspension and closures have been happening for years.

In this blog post, we’re going to explain why, when and which accounts are at increased chance of closure. We’ll also share some extra info around what to do if you’ve been affected.

It’s important you understand all of these points thoroughly if you’re to get the upper hand…

There’s often a lot of confusion and misunderstanding around sportsbook and exchange accounts.

Does Betfair Close Winning Accounts?

No, accounts will not be closed or suspended for winning. However, they will stake limit Betfair Sportsbook facilities for users that are consistently beating the odds, as explained later in this article.

Note: it’s extremely important you understand the difference between Betfair’s Sportsbook and Exchange. They are totally different platforms, available on the same website, by the same company.

Betfair exchange tab

BETFAIR EXCHANGE

When you use the Exchange, you are betting against other exchange users. Think of eBay, but for betting.

For this reason alone, Betfair has no reason to ban or close your account when you should win. This is what Betfair first became famous for; peer-to-peer betting.

Whilst Exchange account won’t be closed for winning, there is an additional commission rate. Click here to learn about the Betfair Premium Charge.

BETFAIR SPORTSBOOK

When you use the Sportsbook, you are betting against the house (Betfair). Like placing your bet in an ordinary high street bookmaker.

This is where you may find them limiting accounts like Bet365 when I won £6,667.

Betfair exchange promotions mail

However, account suspension is a little bit different.

If you’ve received a message like this, the reasons can vary…

Why Do Betfair Suspend Accounts?

Data collection without betting is the main reason Betfair will suspend a users exchange account. As many readers of this blog will know; information is power.

Particularly when it comes to successful exchange trading and betting.

Typically, account suspension is just a temporary measure while Betfair investigates your account activity. It could take some time as they may need to liaise with third parties, such as the gambling commission.

Likely reasons that could trigger account suspension and investigation:

  • Money laundering
  • Financial fraud
  • Gambling-related restrictions
  • Source of funds
  • Event fixing
  • Business decision

The last point there is rather broad as this could be excessive use of trading software in training mode, collecting data without a historical data license or exploiting rounding errors.

If you’re trying to get an existing account un-suspended, check out the bottom of this article. 

Unfortunately, Betfair is not obligated to explain why your account is suspended while they investigate, you may need to be a little patient.

Why Do Betfair Stake Limit Accounts?

Being ‘stake limited’ or ‘stake restricted’ is a very serious problem amongst the professional betting community. Bookmakers, also known as ‘Sportsbooks’ systematically collect user data so that they can restrict and limit winning accounts.

If you have been restricted, you will find this happens when you go to place a bet of any real value:

stake limited betfair

Also, you should have received an email like this:

account limited email

This is often referred to as having your account ‘gubbed‘.

Essentially, account limitation happens two ways:

  • Stake limited – you have been recognised as profitable, beating the odds.
  • Promotion limited – you have been recognised as profitable, exploiting bonus offers and promotions.

Either way, being marked for either isn’t a good thing. It means Betfair have you on their list of ‘unprofitable customers’.

Stake limitation occurs when your bets are routinely beating the marketplace prices. There’s a whole playlist about this on my YouTube channel here.

Promotion limitation is a little different. Typically this happens if you have been matched betting with the assistance of services like profitrush.com. Sportsbooks don’t like this as you are able to routinely take advantage of promotional materials for profit.

What to Do if Your Account is Suspended:

If your Betfair account has been suspended, there’s probably not so much you can do in the short-term. However, I would advise gathering as much information about your account as quickly as you possibly can.

Information like:

  • Which cards were registered and when
  • When you last deposited and how much
  • How long you have had the account
  • Account balance at suspension
  • Premium Charge avoidance
  • Verification of account user

Next, you should contact the Betfair support desk (details shared below). Ask them why your account has been suspended, and if they need any further documentation from you.

At this point, you should bear in mind that many of the support reps only have access to limited information and will be following a script with your query. It’s not uncommon to feel frustrated but the more you are willing to comply, the quicker a solution will be found.

Having all the details together makes life easier, and protects you if you should need to take things further at a later date, as discussed below.

What to Do if Your Betfair Account is Stake Limited…

The truth is, you’re all out of luck if your Sportsbook account has been limited. The slightly better news, however, is that you are still able to use the Exchange. There is no stake restriction on Betfair’s Exchange aside from market liquidity.

Getting stake limitation reversed is extremely unlikely. I have heard stories where a punter has claimed the restriction had been lifted after they lost a substantial amount of bets at bad odds (within the stake limit). Although, I wouldn’t recommend testing this theory. It’s likely to be expensive.

The best course of action is to either; find a profitable way of using the exchange, or open a new account with a competing Sportsbook.

Note: all Sportsbooks now stake limit or close winning accounts. Taking the second option may be effective in the short term, although it’s bound to happen again at some point.

Betfair Refusing to Pay Out?

To be fair, it’s rare to see a very large betting company like Betfair refusing to pay out winnings. If you are experiencing pay out problems, it’ll more than likely be related to their Sportsbook.

In the first instance, if Betfair refuses to pay out I would recommend contacting the Independent Betting Adjudication Service (IBAS).

I have successfully used them myself in the past, getting a small compensation in the process. In many instances, the mention of involving them is enough to persuade an operator to change their mind.

It would be unfair to comment on individual cases as there may be a reasonable answer for some, but occasionally this happens…

 

betfair wont pay out

 

Smaller bookmakers use this tactic in particular. The expectation is that you will not challenge them further. This is why I suggested collecting all of your accounts information as soon as possible earlier on in this article. In the past I’ve heard of bookmakers restricting account access during disputes, meaning you can’t get proper access to past betting history which inevitably makes it harder to dispute.

If you’re adamant there is no good reason for them to refuse paying out, don’t give in!

The odds are in your favour when it comes to resolution. IBAS and Justice for Punters (J4P) has helped many people get their money over the years when companies like Betfair don’t want to pay out.

It’s also worth remembering that sometimes it’s not that Betfair won’t payout, it’s that you haven’t got the right persons attention yet.

Contacting the Right Person at Betfair

We’ve all heard the saying “it’s not what you know, but who you know”.

Occasionally this holds true when it comes to resolving account problems with very large companies. In Betfair’s case, their Twitter helpdesk should be the first port of call. If not, there are a few extra contact details listed below that may help you.

  • Twitter – @BetfairCS
  • Live chat – https://support.betfair.com/
  • Phone (UK) – 0844 871 5000
  • Email – [email protected]

Just remember; the clearer you are in communication, the more likely you are to get the help you want.

How to Delete Your Betfair Account Permanently:

Following limitation, some users want to close their Betfair account indefinitely. You can do this by contacting customer services on any of the details above, although you should consider it carefully first due to Betfair’s account closure policy.

“We allow one customer to have one account. Closing your account means you will not be permitted to open a new one at a later date”

An alternative for some might be to ‘self-exclude’ or set a ‘cooling-off period’. Both of which can be done via customer services.

Have you experienced a suspension or closure?

Let us and other readers know the details below…

Must Read Next: Sports Trading Explainer (What, How & Why)

10 thoughts on “Betfair Suspended My Account | What to Do Next…

  1. After having my account closed on “business grounds”. I have now attempted to contact Betfair by email twice. Both times I received an automated response from them that my email could not be delivered with Recipient address rejected: Access denied. It would appear that Betfair has blocked my email address.

    Filing a complaint with the relevant authorities is now the only path left open to me.

    1. This business grounds answer seems very broad…
      Please let us know if you get any further information. There are some users that exploit the exchange data, but this doesn’t sound normal this week.

  2. My account was suspended before but they reopened it when I emailed them. I was using training mode a lot but they said to make sure I bet every week to avoid it again.

  3. Well I received a Betfair scarf through the post today as well as promo card with a chance to win a ticket to next years BF Chase so I’m guessing they have me down as a VIP or HVC customer lol

    1. Sounds like it, Robert!
      The only thing they’ve sent me is a Premium Charge bill each Wednesday. Ohh and a bottle of Champagne once, but that was after I spent the evening talking to some VIP’s on their behalf (for free).

  4. I’ve been starting to use training mode in Geeks Toy, however, I do place bets directly on Betfair exchange as well. Is this sufficient? Or should I be placing them via the Toy?

    I really don’t want my account suspended…

    1. You won’t get suspended for using trading software. It’s if you are using the software in training mode, seeing exchange data all day long and not having any funds or intention of betting in your account as I understand.

  5. My account at betfair was suspended while i was doing a blackjack session on their live casino. I was playing for a while like 3-5 hours but I was in profits the entire time and I was just going up and down but gradually up.

    I waited like 2 hours for customer live support and they then told me that they were concerned about my gambling activity. They said it was to do with the comments i was making in the chat. I was talking to the dealer about when you should have limits of losses and winnings and when it is a good time to stop but i am not stopping because I didnt hit my target profit or hit my loss limit etc. Here’s the chat they asked me.
    Karen at 22:39, Dec 16:

    James thank you for your patience, due to the comments that you made when playing caused concern, as a duty of

    care they have suspended your account

    To have your account activated again I will need to ask you some questions please

    If you have the time I can ask you now or we can do another time?
    You at 22:39, Dec 16:
    oh yeah i shouldnt have spoken too much
    Read
    You at 22:39, Dec 16:
    can u see my chat
    Read
    You at 22:40, Dec 16:
    player was asking me when to hit on 16 and stuff
    Read
    You at 22:40, Dec 16:
    so i was explaining
    Read
    You at 22:40, Dec 16:
    i have time
    Read
    Karen at 22:42, Dec 16:

    I cannot see your conversation, sorry no, I do understand sometimes we can say things tongue in cheek – just we

    have to be careful as this is an online site

    I do apologize if the questions appear to be insensitive.

    1. Are you aware of your recent increase in activity/spend?
    You at 22:42, Dec 16:
    yes
    Read
    You at 22:42, Dec 16:
    I usually drve around and no time to play
    Read
    You at 22:42, Dec 16:
    but today my job was canceled
    Read
    Karen at 22:42, Dec 16:

    Thank you

    2. Are you comfortable with current level of activity/spend?
    You at 22:42, Dec 16:
    yes
    Read
    You at 22:43, Dec 16:
    I didnt play blackjack for a long time
    Read
    You at 22:43, Dec 16:
    so i overplayed a little but i know the risks
    Read
    You at 22:43, Dec 16:
    im an experienced player
    Read
    You at 22:44, Dec 16:
    someone was asking me about hitting on a 16 and i was explaining if the dealer has an ace its a 11.56% chance he

    will bust so its better to take a card
    Read
    Karen at 22:44, Dec 16:

    Thank you

    3. Are you currently playing at a sustainable level?
    You at 22:44, Dec 16:
    yes
    Read
    You at 22:44, Dec 16:
    i didnt over bet and i know my limits
    Read
    Karen at 22:46, Dec 16:

    Thank you

    4. Are you aware of the player protection tools available?
    You at 22:46, Dec 16:
    Yes I am aware
    Read
    Karen at 22:46, Dec 16:

    Thank you, I will activate your account now, please allow me 10 minutes
    You at 22:47, Dec 16:
    thanks

    Then they unsuspended my account so I went back to playing blackjack for an hour or so then the next day suspended again.

    I waited 2hr 30min to speak to their live chat and they said that :

    Lauren at 15:47, Dec 17:

    I would need you to provide me with some different days and times when our responsible gambling team can call you

    please
    You at 15:48, Dec 17:
    in the evening but i have children
    Read
    Lauren at 15:48, Dec 17:

    I would need specific time frames and dates please
    You at 15:49, Dec 17:
    tomorrow 3pm is better then
    Read
    You at 15:49, Dec 17:
    could u explain what happened this time
    Read
    You at 15:49, Dec 17:
    i thought this was all resolved yesterday and i accepted everything
    Read
    You at 15:49, Dec 17:
    i really dont need to talk to anyone
    Read
    Lauren at 15:49, Dec 17:

    This will need to be sometimes in the coming days or week
    You at 15:50, Dec 17:
    Could you explain why
    Read
    You at 15:50, Dec 17:
    I would rather not someone call me to talk about responsible gambling I know the risks and ive stated so many tmes
    Read
    Lauren at 15:50, Dec 17:

    It seems like some concerning comments were made by you, that is why our team wish to speak with you
    You at 15:51, Dec 17:
    I really dont understand why could you explain please
    Read
    Lauren at 15:52, Dec 17:

    You made some concerning comments, and our team would like to speak with you, once done your account can be re-

    opened
    You at 15:53, Dec 17:
    could you speak to me here so it can be resolved now
    Read
    You at 15:53, Dec 17:
    or via email
    Read
    Lauren at 15:53, Dec 17:

    Unfortunately not, this is done over the phone
    You at 15:53, Dec 17:
    okay

    I waited for them to call me for 3 days then contacted them again and they said that they would contact me again tomorrow but they still didn’t call. I have a large amount of money tied up into their company. I used it previously to lay bets that I wanted to cash out on in my acca bets or to insure some bets.

    Nothing I can do and Ive spent a total of 9 hours in their live chat waiting for them.

  6. I have received the business grounds closure too. No information given at all. I haven’t actually used my account in a few months so maybe this is why. However it is frustrating not being given an answer.

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