Has Betfair suspended or closed your account?
Recently we’ve had a surge of users claiming their accounts have been temporarily suspended on business grounds. If that’s you, don’t panic! It’s not game over just yet, account suspension and closures have been happening for years.
In this blog post, we’re going to explain why, when and which accounts are at increased chance of closure. We’ll also share some extra info around what to do if you’ve been affected.
There’s often a lot of confusion and misunderstanding around sportsbook and exchange accounts.
Does Betfair Close Winning Accounts?
No, accounts will not be closed or suspended for winning. However, they will stake limit Betfair Sportsbook facilities for users that are consistently beating the odds, as explained later in this article.
Note: it’s extremely important you understand the difference between Betfair’s Sportsbook and Exchange. They are totally different platforms, available on the same website, by the same company.
When you use the Exchange, you are betting against other exchange users. Think of eBay, but for betting.
For this reason alone, Betfair has no reason to ban or close your account when you should win. This is what Betfair first became famous for; peer-to-peer betting.
Whilst Exchange account won’t be closed for winning, there is an additional commission rate. Click here to learn about the Betfair Premium Charge.
When you use the Sportsbook, you are betting against the house (Betfair). Like placing your bet in an ordinary high street bookmaker.
This is where you may find them limiting accounts like Bet365 when I won £6,667.
If you’ve received a message like this, the reasons can vary…
Why Do Betfair Suspend Accounts?
Data collection without betting is the main reason Betfair will suspend a users exchange account. As many readers of this blog will know; information is power.
Particularly when it comes to successful exchange trading and betting.
Typically, account suspension is just a temporary measure while Betfair investigates your account activity. It could take some time as they may need to liaise with third parties, such as the gambling commission.
Likely reasons that could trigger account suspension and investigation:
- Money laundering
- Financial fraud
- Gambling-related restrictions
- Source of funds
- Event fixing
- Business decision
The last point there is rather broad as this could be excessive use of trading software in training mode, collecting data without a historical data license or exploiting rounding errors.
Unfortunately, Betfair is not obligated to explain why your account is suspended while they investigate, you may need to be a little patient.
Why Do Betfair Stake Limit Accounts?
Being ‘stake limited’ or ‘stake restricted’ is a very serious problem amongst the professional betting community. Bookmakers, also known as ‘Sportsbooks’ systematically collect user data so that they can restrict and limit winning accounts.
If you have been restricted, you will find this happens when you go to place a bet of any real value:
Also, you should have received an email like this:
This is often referred to as having your account ‘gubbed‘.
Essentially, account limitation happens two ways:
- Stake limited – you have been recognised as profitable, beating the odds.
- Promotion limited – you have been recognised as profitable, exploiting bonus offers and promotions.
Either way, being marked for either isn’t a good thing. It means Betfair have you on their list of ‘unprofitable customers’.
Stake limitation occurs when your bets are routinely beating the marketplace prices. There’s a whole playlist about this on my YouTube channel here.
Promotion limitation is a little different. Typically this happens if you have been matched betting with the assistance of services like profitrush.com. Sportsbooks don’t like this as you are able to routinely take advantage of promotional materials for profit.
What to Do if Your Account is Suspended:
If your Betfair account has been suspended, there’s probably not so much you can do in the short-term. However, I would advise gathering as much information about your account as quickly as you possibly can.
- Which cards were registered and when
- When you last deposited and how much
- How long you have had the account
- Account balance at suspension
- Premium Charge avoidance
- Verification of account user
Next, you should contact the Betfair support desk (details shared below). Ask them why your account has been suspended, and if they need any further documentation from you.
At this point, you should bear in mind that many of the support reps only have access to limited information and will be following a script with your query. It’s not uncommon to feel frustrated but the more you are willing to comply, the quicker a solution will be found.
Having all the details together makes life easier, and protects you if you should need to take things further at a later date, as discussed below.
What to Do if Your Betfair Account is Stake Limited…
The truth is, you’re all out of luck if your Sportsbook account has been limited. The slightly better news, however, is that you are still able to use the Exchange. There is no stake restriction on Betfair’s Exchange aside from market liquidity.
Getting stake limitation reversed is extremely unlikely. I have heard stories where a punter has claimed the restriction had been lifted after they lost a substantial amount of bets at bad odds (within the stake limit). Although, I wouldn’t recommend testing this theory. It’s likely to be expensive.
Note: all Sportsbooks now stake limit or close winning accounts. Taking the second option may be effective in the short term, although it’s bound to happen again at some point.
Betfair Refusing to Pay Out?
To be fair, it’s rare to see a very large betting company like Betfair refusing to pay out winnings. If you are experiencing pay out problems, it’ll more than likely be related to their Sportsbook.
In the first instance, if Betfair refuses to pay out I would recommend contacting the Independent Betting Adjudication Service (IBAS).
I have successfully used them myself in the past, getting a small compensation in the process. In many instances, the mention of involving them is enough to persuade an operator to change their mind.
It would be unfair to comment on individual cases as there may be a reasonable answer for some, but occasionally this happens…
Smaller bookmakers use this tactic in particular. The expectation is that you will not challenge them further. This is why I suggested collecting all of your accounts information as soon as possible earlier on in this article. In the past I’ve heard of bookmakers restricting account access during disputes, meaning you can’t get proper access to past betting history which inevitably makes it harder to dispute.
If you’re adamant there is no good reason for them to refuse paying out, don’t give in!
It’s also worth remembering that sometimes it’s not that Betfair won’t payout, it’s that you haven’t got the right persons attention yet.
Contacting the Right Person at Betfair
We’ve all heard the saying “it’s not what you know, but who you know”.
Occasionally this holds true when it comes to resolving account problems with very large companies. In Betfair’s case, their Twitter helpdesk should be the first port of call. If not, there are a few extra contact details listed below that may help you.
- Twitter – @BetfairCS
- Live chat – https://support.betfair.com/
- Phone (UK) – 0844 871 5000
- Email – [email protected]
Just remember; the clearer you are in communication, the more likely you are to get the help you want.
How to Delete Your Betfair Account Permanently:
Following limitation, some users want to close their Betfair account indefinitely. You can do this by contacting customer services on any of the details above, although you should consider it carefully first due to Betfair’s account closure policy.
“We allow one customer to have one account. Closing your account means you will not be permitted to open a new one at a later date”
An alternative for some might be to ‘self-exclude’ or set a ‘cooling-off period’. Both of which can be done via customer services.
Have you experienced a suspension or closure?
Let us and other readers know the details below…
Must Read Next: Sports Trading Explainer (What, How & Why)