Last month many of you requested that I get a Betfair onto the industry insider calls over on our YouTube channel.
I didn’t think it would happen so I was pleasantly surprised when the UK and Ireland sports director agreed to come on and answer questions directly. It’s a rare opportunity that we don’t often get as a community…
Betfair Responded: UK&I Sports Director Answers Your Questions…
I specifically picked the most important questions that were of interest to customers who are using Betfair’s Exchange.
The main topics we picked up were:
- Betting Exchange liquidity and growth
- Account suspensions and deposit restrictions
- Premium Charges allowances and changes
- Exchange outages and technical problems
- Foreign access and Betfair Exchange
- Reduced in-play time delays
- Customer service problems for Exchange users
Here’s the video call in full:
Some viewers may not be up to speed with some of the topics we discussed so we have provided additional links and references below.
Betfair Exchange Simulator:
The Betfair Exchange simulator is exactly what it sounds like. You can rerun previous markets on the Betfair Exchange with virtual balance. There are previous markets for football and horse racing available with live video options. Training mode with a third-party vendor tool is better in my opinion although I can see how this tool could entice new exchange users, or at the very least, increase their confidence using the exchange.
As Richard said on the call Betfair and now looking at direct feedback from customers, so make sure you share yours via the correct community. They are sending out the new community invites via email so be sure to check your inbox. When leaving feedback, try to remember that the person reading your suggestion or question might not be seeing things through your perspective. In my experience, clear and simplistic wording is thoroughly underrated.
Over the past six months, many users have experienced account and suspension problems as mentioned in this article here. As Richard said within the call, Betfair leadership are aware that some customers have been wrongly affected. If that’s you, be sure to make use of the contacts suggested. However, it’s worth remembering that previous self-exclusions and the like are different issues.
Many of these blogs readers will already be fully aware of premium charges. However, if you are not or you don’t understand the qualification criteria you can find out more about that on this link here.
Time delays are an integral part of in-play exchange markets. In the past, people have contacted me about the issue I mentioned within the call although I can’t find any specific evidence within my previous recordings. To that end, if you do have a recording of the suspected issue that I mention, please forward it to me as soon as possible so I can get it looked at.
In conclusion, I think this call was a step in the right direction for both Betfair and long-term customers. Regardless of your activity, be it Betfair trading, Matched Betting or Arbing, I would encourage you to share feedback. Hopefully, there will be some changes to the points mentioned in the near future as it seems that Betfair leadership are adjusting their strategy. Obviously, I would like some changes now as would many readers, although direct answers and acknowledgement of some issues was a refreshing change.
Thanks to Richard and Betfair for listening to us all as a community.
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