If your William Hill account has just been restricted, you’re probably in shock.
Many recreational bettors don’t realise this happens, but it’s way more common than the bookies would have you think. William Hill restricts betting accounts if they think you have a chance of beating them longer term. It’s the harsh reality.
In this article, I will explain why William Hill restrict betting accounts, how limits and restrictions are triggered and your best possible solution, depending on the situation.
Let’s get into it…
Note: The simplest solution is to get a betting Exchange account where you’ll never be limited again.
Why Do William Hill Stake Limit Bets?
William Hill restricted betting accounts and limit stakes because it makes them more money, it’s that simple
In most cases, they only restrict sports bets because they want you to carry on using the casino or games. To close your account would be foolish, as you just can’t win using those types of products (excluding a few very high turnover, low-margin strategies).
Take a look at the bet slip below. Being restricted to a payout of £1.25, you’re certainly not going to be making money anytime soon.
They know it’s not fair, although it is legal – which is why they do it.
I don’t believe William Hill close winning accounts unless it’s due to affordability checks and problem gambling. However, they may as well close your account if they’re going to stake limit you to pennies like this. It’s a kind of ‘stealth ban’ when you think about it.
The selection process they use is pretty cunning too…
How Does William Hill Decide Which Accounts to Restrict?
William Hill appears to use a value factoring system, like many other big betting brands.
The algorithms are designed to recognise when a customer is betting at value. This is very important to understand as it’s not necessarily about how much money you have won or lost. You could have lost lots of money on your account via a bad run of variance. However, William Hill knows that you will eventually come out on top and beat them. This is why their algorithms focus on value instead of profits.
By limiting Stakes they can limit the amount of value that you take.
To the average better this becomes confusing because some VIP customers will undoubtedly be allowed to bet Stakes of £2,000, £5,000 or even £10,000 at a time. The algorithm allows them to do this because their bets will be poor value (losers long term). There’s a video on YouTube here that explains the process many of the large betting brands use today.
In theory, this would also mean that if you suddenly change your betting activity to backing poor value selections, then William Hill could lift restriction limits.
Personally, I haven’t seen anybody who has done this successfully though, which would indicate their system work with a combination of value taking and bottom-line profit.
What to Do if William Hill Refuse Paying Out:
In the modern world, bookmakers will do anything to refuse paying out. William Hill included, as you can see from this article here reported in the Liverpool Echo where William Hill tried to avoid paying out based on a betting slip error.
The reality is; it was totally obvious which selection and event they had taken the customers money on.
In most cases, William Hill and companies like William Hill are simply hoping that the general public will not pursue such problems in the courts. They know it takes so much time, resource and money to do it. Again, it’s a dirty tactic to grind you down and avoid them being hit in the pocket…
If William Hill does refuse to pay out then I would advise following the process shared in the YouTube video below. There are specific processes in place to make a complaint and win a dispute against the bookmaker’s unfair behaviour.
I have to stress: you must follow the procedure and complete the early steps if you wish to succeed later on. In most cases it takes less than 30 minutes.
William Hill Account Closure
If you experience these problems the best advice that I can give you is to close your William Hill account. Ask them to to remove your data from all of their systems before opening an account with an exchange where they won’t limit or restrict you from making a profit.
By asking them to remove your data from their systems, you could be doing yourself a favour in the future. Often, these large betting firms buy out smaller firms meaning they can cross-reference you as a successful customer at a later date. Potentially affecting your betting activity in the future.
Obviously, this won’t get your betting account back, but it will give them a little extra work to do whilst preventing future problems. Unfortunately, there’s not much else you can do account closures and restrictions are commonplace in the betting industry today.
28 thoughts on “William Hill Account Restriction Problems | How to Proceed…”
Bookies are turds
Yup.
£900 gambled in 8 years and £24k returns…answer that one bucko? and they have not banned me????
In good faith I put on EW bets on the grand national. My understanding is that the horse starts and finishes, you get paid.
William hill refused to pay my bet for 2 of my horses that past the post.
I stood to win just under £200. They changed there bet as soon as the race was won. I got a note stating they are not paying out on these bets. How much of a con is this once again William hill are crooks. The gambling commission should do something. This is year 2 now that they have committed
Fraud.
Ime with William Hill out of the blue they have restricted me from all free bet promotions they said it was something to do with safer gambling they are free bets but it’s OK that I spend money on normal betting I don’t get it
Its clear isn’t it? Lose only no freebies.
Exactly same thing happened to me beginning of October 2022. I can deposit, withdraw and bet/play normally, but all promotions ( expect silly bet boosts) are gone.
same happened to me they cant even tell me why or for how long
They were using the “Gambling Awareness Week” as a virtue signal to restrict people. Fuckers.
They’ve done the same to me
How did they restrict you for and do you have any limits on bet stakes?
I won some money from some free spins , did a withdrawal request an got what was left up to 138 then I was locked out. I received a email saying I was able to use the service bit no bonuses or promotions
I sent I.d to verify now thee asking me to take a photo of me holding my passport, proof of address and my username written on piece of paper.
They are quite happy to accept deposits without being verified. What a scam
I have seeked legal advice about them not allowing promotions williamhills excuse for safer gambling.
Apologies with the experience Bernadette, and I’m afraid to inform you what I’ve checked here.
At the moment, this restriction is in line with our safer gambling commitments as we need to make sure everything’s ok and that you’re playing safely. It’s part of our commitment to keep gambling fun.
Rest-assured that your account has been reviewed and we’ll reach out to you should anything changes.
Legal advice said they are actually breaking the law as they taking money from people which is not safer gambling .
When promotions are free bets .
I have tried to resolve it with William Hill now there excuse is even worse . When I chat I got do certain times as I chatting to foreign country at certain times lol
Well I am going take it further if they can not give me a proper reason to there fraud
Could not make withdrawer after exhausting my shuttle. So disappointed
Need to flush william hill down the toilet, retricted me on free promotions also but take hundreds of pounds no problem. They are a toxic brand.
I have been restricted from all promotions for no reason whatsoever.
Same I’ve been restricted for no reason at all
Restricted from scratch of the day not on please sort and free for 6 I am a good customer with please look and reset this issue this morning
Won £70 at William Hill shop, went to pick up winnings and was told bet slip blocked and get in touch with head office, I rang and was told send an email with bet slip number they replied saying want my ID , this was 5 days a go, I’ve been emailing them and all they say is ” reviewing my ID and bet ” what the hell is going on with this pitiful company, as soon as I , eventually get my money I will kick off big time
I cannot even log into my account. Suspended due to ‘security reasons’. No other explanation. Been like this for nearly a month, with funds which I cannot withdraw as a result.
can william hill take winnings and pending transaactions out of your account i had over 700 on pendings and in account but they wanted me to verify if and adress and stuff which i done cos the account got locked asked me to send them in then i didn’t and now eveything has gone nothing can’t even see what bets have been placed looks like brand new account
Oh dear, getting lots of these right now. They can’t just confiscate the winnings, make sure you go to IBAS and complain to the UKGC. Give them the verification documents but you don’t have to with your bank statements.
won £26k playing roulette but now William hill are with holding my money for over a week now and I have spoken to safer gambling but still wont payout. its amazing how they don’t contact win lose but soon as you start to win they think you have a problem and then block the account and give you a £100 deposit limit but still wont pay out my £26k
They are trying to keep my winnings too. Any advise what to do ?
Has anyone ever experienced placing a bet believing they had extra places, to only find out they weren’t available in the shop(only online!) when you go to collect? I’m on lifetime self exclusion from online betting so couldn’t make the bet online but studied the form the night before influenced by the offer. Frustrating as I’m a very sensible punter these days, should I be penalised for it?
William hill are saying to Me to they restricted my account because I deposited £800 and staked 15k in roulette. I explained if this is true then in roulette you stake £30 and win 300 and go back and forth on roulette for the time your playing it. The guy i spoke to doesn’t understand roulette. I cant bothered with william hill as I can’t even log into my account. How do I get them to remove all my details from their system. I can’t be bothered with them anymore.
it is possible that I will be blocked at gamestop uk on 07.11.2022 and wuilliam hell casino olinie not to check the account because I continued to play for 3 months and then I was blocked during that period I lost an amount of £10,000 I want my money back because I wasn’t allowed to play anymore because I was blocked by gamstop
I’ve had a W.Hill account (phone & online) since the 1980s. I am purely a leisure punter with very small bets on racing & football. Win a bit & lose a bit. Recently my account was closed. Via the online LiveChat I asked why this had happened and the only response was that there is a “ownership of the account” issue that failed to meet with their very high standards (??). No further discussion was offered. So that was it. Account closed! I am still puzzled by it all.